ISO/IEC 20000-1:2005, Information technology - Service management - Part 1: Specification
| Author | : | |
| Rating | : | 4.36 (553 Votes) |
| Asin | : | B000Y2TUS2 |
| Format Type | : | paperback |
| Number of Pages | : | 24 Pages |
| Publish Date | : | 2015-01-18 |
| Language | : | English |
DESCRIPTION:
Good guidance Megan Byrd I think it is decent guidance. As for any type of assessment, it is all in your scope and how you interpret the guidance. Even if you do not pay to be ISO certified compliant, it is good to use to assess your processes against. There are no maturity levels he
ISO/IEC 20000-1:2005 promotes the adoption of an integrated process approach to effectively deliver managed services to meet business and customer requirements. Working reactively, they spend too little time planning, training, reviewing, investigating, and working with customers. ISO/IEC 20000-1:2005 defines the requirements for a service provider to deliver managed services. The ISO/IEC 20000 series applies to both large and small service providers, and the requirements for best practice service management processes are independent of the service provider's organizational form. service that is professional, cost-effective and with risks which are understood and managed.. For an organization to function effectively it has to identify and manage numerous linked activities. The result is a failure to adopt structured, proactive working practices. The ISO/IEC 20000 series enables service providers to understand how to enhance the quality of service delivered to their customers, both internal and external. In contrast, effective service management delivers high levels of customer service and